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Shipping Information

ihelppets.com uses UPS for most orders. Occasionally we ship USPS. We will ship internationally, please email orders@ihelppets.com and we will quote a shipping price to your country.

Most orders ship within 24 hours. Orders with dog treats may ship on the Tuesday following the order. In an effort to get the freshest treats for your dog and cats we have treats shipped in every Tuesday. So if your order contains treats, it will ship on the following Tuesday.

Items purchased from ihelppets.com may be returned if the item has not been used. It must be returned within 30 days of purchase and accompanied by a receipt and a receipt return authorization number. You can obtain a return authorization number by sending an email to orders@ihelppets.com. Returns should be sent to ihelppets.com 2207 Concord Pike #157 Wilmington, DE 19803. If you return an item that has been used, we will donate it to an animal shelter and will not issue a refund. Thank you for understanding.

If your order is over 100.00, your shipping is free if you put the word "freeshipping" in the coupon code box at check out. This coupon cannot be combined with any other coupons.